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Telephone Manners

Now for some basic telephone manners:

* First of all, prepare for the phone call before you make it.
* Have a good idea of what you are going to talk about.
* Make notes if necessary.

When you call someone, introduce yourself RIGHT AWAY

First, you should say a greeting.

Second, identify yourself and your affiliation.

Third, ask for the person to whom you would like to speak.

Exercise patience on the phone and let other people finish their sentence.

Speak clearly so you are not misunderstood.

NEVER eat, drink, or chew gum while on the phone doing business.

The first contact a potential client and/or customer typically has with your company is when someone answers your company's phone; Make sure it's done WELL

In a business call, ALWAYS:

* Stop whatever else you are doing.
* Be upbeat.
* Speak clearly into the receiver.

Designed by Joseph Boike, Eliana Ibarra & Justin Cox